Refund policy
RETURNS & EXCHANGES
We believe in helping our customers as far as possible so we've designed our policies to be customer friendly and with better experience. The return & exchange window lasts for 7 days (starting from the date of delivery)
Order would be only eligible for a return/exchange if the product(s) are unused and are in the same condition that you have received. It must also be in the original packaging and freebies. For assistance regarding return/replacement or any issue with the product received customer can return/exchange the product by raising a request here
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Returns are not eligible during the sale period, for exchange extra charge of ₹149 may apply.
Unboxing video is required.
Somehow if replacement products are not available then customer has the choice to return the products back and get there refund in original mode of payment. In case of COD orders refund would be provided in form of store credits.
We have the sole discretion to approve or reject your return request.
WHERE RETURNS ARE NOT APPLICABLE:
Some products are not eligible for refunds or exchanges.
- Screen Protectors
- Lens Protectors
- Deziner Series
- Leather Cases
EXCHANGES
If customer wishes to exchange the product with any other colour or any different product past 3 days of delivery then the customer has to pay ₹149 extra as exchange/replacement cost. Pickup and delivery of exchange order would be initiated by us. Customer would be updated before initiating the exchange procedure.
For exchange if the original product is priced lower than the exchanged product: we will ask for the balance payment, payable through a link that we will share during the process.
If the original product is priced higher than the exchanged product price, we will refund the balance amount in the form of store credits or original mode of payment.
REFUND
Refunds for prepaid orders will be issued to the original payment method, with the exception of orders made via EMI and Cash on Delivery (COD) orders, which will receive store credits instead. Store credits can be used for future purchases at ObjectKart.
STORE CREDITS
Store credits are sent to the email address you used while placing the order. However, it is possible to use the credits using a different email address. Credits come in the form of character alphanumeric code which can be used at the time of checkout.
NOTE: Store credits issued against a return of orders have no expiry date. They can be used anytime in the future.
Last updated — 22th Nov 2024.